Member Assistance

Important information for Payoff Members impacted by COVID-19 or current natural disasters

We understand that extreme circumstances such as natural disasters and the COVID-19 pandemic can happen unexpectedly. During these times, taking care of yourself and your family should be your number one priority.

For those experiencing financial difficulty due to a natural disaster like California wildfires or COVID-19, we have programs in place that may be able to help. Our priority is your well-being. Please login to your member account for more details or you can contact us using any of the contact methods listed below:

Phone: 1-949-346-8740


Online: LiveChat

We're here to help during this difficult time. Our Member Advocates can be reached Mon-Fri: 6am-6pm (PST) and Sat-Sun: 6am-3pm (PST). Please do not hesitate to contact us for assistance.